We’re in the (Family) Plumbing Business
Baker Brothers started its business with a simple idea – to help the community with outstanding quality and tireless customer service. And over half a century later, we’re still in the same business. Here’s our story:
In 1945 Robert Tiner, who at 17 had become the youngest Master Plumber in the state of Texas, went into business with two brothers named Baker and opened a Roto Rooter franchise. The plan was simple; Roto Rooter would try to unstop the lines and Baker Brothers Plumbing would repair or replace the plumbing if they couldn’t.
Under Robert Tiner’s management, Baker Brothers Plumbing thrived and before long they had a fleet of trucks. Howard Baker sold his Dallas Roto Rooter franchise to his nephew Paul Harris. In the mid ‘80’s, Paul sold the franchise again, and at this point the relationship between Baker Brothers and Roto Rooter dissolved. With the recession and the addition of big box retailers, business was slim.
In the late 1960’s, Robert Tiner’s daughter Kay married Jim Dale who came to work for Baker brothers. Jim quickly became an excellent plumber. In the early 1980’s, Jim Dale left Baker Brothers to start Dale’s Plumbing.
In 1986 Robert Tiner retired and passed the Baker Brothers torch back to his daughter Kay and her husband, Jim Dale. In 1988, Jim and Kay took a huge risk and purchased a prototype sewer video inspection system that revolutionized the plumbing industry. It consisted of a video camera that could go into sewer lines and find leaks in residential homes.
Baker Brothers became the first plumber in Texas to have this type of technology. This one purchase, coupled with Jim’s demand for quality and fairness, was the driving force that propelled Baker Brothers through the next decade.
Soon Baker Brothers was being called on by engineering firms and insurance adjusters to help investigate foundation failures and locate slab leaks. This and other innovations in the next several years made Baker Brothers one of the foremost experts in the field of forensic mechanical investigations.
In 1993, Jim Dale hired his son Jimmie, Jr. positioning Baker Brothers for a complete rebirth. Over the next 7 years Baker Brothers grew from 3 trucks to 22, and in the process became known as one of the best leak location services in Dallas.
In 2002, mold claims had ransacked the insurance industry. Several insurance companies began writing policies that excluded water damage and foundation repairs. In an effort to help harried homeowners, Baker Brothers went back into the residential service industry and over the next 3 years became one of the top service providers.
In 2008 Jim Dale passed the torch to his son, Jimmie, Jr. and today Baker Brothers is even stronger. But the commitment to outstanding quality and tireless customer service are still the same values that Robert Tiner and the Baker Brothers shared more than a half century ago.
It’s the basis for everything we do and the reason we can proudly say, we’re the plumbers you can trust.